1. Service Description

1.1 Service Content

Youwei provides users with the following products and services (collectively referred to as "the Services"):

• Intelligent Operations (EasyOps)：Provides enterprise-level intelligent operations solutions
• Elevo AI：Provides artificial intelligence related products and services
• AI Coding：Provides intelligent programming assistance tools and services
• AI Consulting：Provides artificial intelligence related consulting services
• Others：Other related products and services provided by Youwei

1.2 Service Changes

Youwei has the right to change, upgrade, adjust or terminate the content of the Services according to business development needs. In the event of significant changes, we will notify you in advance through website announcements, emails, and other means.

1.3 Service Audience

The Services are primarily intended for enterprise and organizational users. Individual users who use the Services should have full civil capacity. If you are a person without civil capacity or with limited civil capacity, please read these Terms in the company of your guardian.

2. User Account

2.1 Account Registration

Some services may require you to register an account. When registering, you should:

• Provide true, accurate, complete, and timely information
• Update your registration information in a timely manner to maintain accuracy
• Properly safeguard your account password and other identification information
• Take responsibility for all activities under your account

2.2 Account Security

You are responsible for the security of your account information. If you discover that your account has been stolen or there are other security issues, you should notify us immediately. We assume no responsibility for illegal use of accounts caused by hacker activities or your negligence in safeguarding.

2.3 Account Cancellation

You have the right to apply for account cancellation at any time. After account cancellation, we will stop providing services to you and delete your personal information according to your request, except as otherwise provided by laws and regulations.

3. User Conduct Standards

3.1 Lawful Use

When using the Services, you should comply with relevant laws and regulations of the People's Republic of China, rules and regulations, and international treaties, and must not use the Services to engage in the following behaviors:

• Publishing, transmitting, disseminating, or storing content that violates national laws and regulations
• Publishing, transmitting, disseminating, or storing content that infringes on others' intellectual property rights, trade secrets, and other legitimate rights
• Maliciously fabricating facts or concealing truth to mislead or deceive others
• Publishing, transmitting, or disseminating advertising information and spam
• Engaging in other illegal or unethical behaviors

3.2 Prohibited Behaviors

You must not engage in the following behaviors:

• Removing copyright information from the Services and their copies
• Reverse engineering, reverse assembly, or reverse compilation of the Services
• Copying, modifying, linking, reproducing, or editing any software used by the Services
• Using the Services to publish, transmit, disseminate, or store content that infringes on others' rights
• Using, renting, lending, copying, modifying, linking, reproducing, compiling, publishing, or distributing the Services without authorization

3.3 Violation Handling

If you violate any provision of these Terms, we have the right to take one or more of the following measures:

• Require you to immediately delete or modify relevant content
• Restrict, suspend, or terminate your use of the Services
• Cancel your account qualification
• Hold you legally liable

4. Intellectual Property

4.1 Platform Content Rights

All content in the Services, including but not limited to text, images, audio, video, software, programs, page design, etc., and their intellectual property rights belong to Youwei or relevant rights holders. You may not use them in any way without prior written permission from Youwei or relevant rights holders.

4.2 User Content Rights

You retain the intellectual property rights to content you upload or publish while using the Services. However, you understand and agree that in order to provide services to you, Youwei needs to use, store, modify, copy, and disseminate your content.

4.3 Infringement Handling

If you believe that content in the Services infringes your intellectual property rights, please contact us promptly and provide relevant supporting materials. We will handle it promptly after verification.

5. Privacy Protection

We attach great importance to user privacy protection. For information on how we collect, use, store, and protect your personal information, please refer to ourPrivacy Policy. The Privacy Policy is an important component of these Terms.

6. Disclaimer

6.1 Service Availability

We will make our best efforts to ensure the continuity and security of the Services, but do not guarantee that the Services will necessarily meet your requirements or that the Services will not be interrupted. We assume no responsibility for service interruptions or terminations caused by the following circumstances:

• System maintenance, upgrades, or network equipment failures
• Force majeure, such as typhoons, earthquakes, floods, lightning, or terrorist attacks
• Failures in your computer hardware and software, communication lines, or power supply lines
• Viruses, trojans, malicious program attacks, network congestion, etc.
• Government actions, changes in laws and regulations, etc.

6.2 Third-Party Links

The Services may contain links to third-party websites or services. We assume no responsibility for the content, privacy policies, or practices of third-party websites or services.

6.3 User Responsibility

You understand and agree that you should bear the risks of using the Services on your own. You shall bear any losses caused by your violation of these Terms or relevant laws and regulations.

7. Limitation of Liability

To the maximum extent permitted by law, Youwei shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Services, including but not limited to:

• Loss of profits
• Loss of goodwill or data
• Cost of substitute services
• Other intangible losses

The above limitation of liability applies even if Youwei has been advised of the possibility of such damages.

8. Changes to Terms and Notices

8.1 Changes to Terms

We have the right to modify these Terms according to changes in laws and regulations or business development needs. The modified Terms will be published on this page and take effect from the date of publication. If you do not agree with the modified Terms, you should immediately stop using the Services; if you continue to use the Services, it will be deemed that you have accepted the modified Terms.

8.2 Notice Methods

We may send notices to you through one or more of the following methods:

• Publishing announcements on the website
• Sending emails to the email address you provided
• Sending SMS messages to the phone number you provided
• Pushing messages through the system

You should ensure that the contact information provided is accurate and effective, and check relevant notices in a timely manner.

9. Applicable Law and Dispute Resolution

9.1 Applicable Law

The establishment, performance, interpretation, and dispute resolution of these Terms shall be governed by the laws of mainland China. Where laws do not have clear provisions, commercial customs and industry practices shall be referred to.

9.2 Dispute Resolution

If any dispute arises between the parties regarding the content or performance of these Terms, the parties shall resolve it through friendly negotiation; if negotiation fails, either party may file a lawsuit with a people's court having jurisdiction where Youwei is located.

10. Other Terms

10.1 Completeness of Terms

These Terms constitute the complete agreement between you and Youwei regarding the use of the Services and supersede any prior oral or written agreements between the parties on the same matters.

10.2 Severability of Terms

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity of other provisions of these Terms.

10.3 Language Versions

These Terms may have multiple language versions. In case of conflict, the Chinese version shall prevail.

11. Contact Us

If you have any questions, comments, or suggestions regarding these Terms, please contact us through the following methods: